Support

Questions we are asked

How the shop works, in the order people usually ask.

Can you get something that is not on the site?

Yes — that is the main service. Send us the item, a photo or a link, and we source it in Egypt on the next run and ship it with everything else.

Tell us your budget and the quantity when you write, and we will come back with a price before anything is bought.

How do I pay?

Place the order on the site and you will receive an invoice. Settle it by bank transfer. There is no card payment on the site.

Nothing ships until the invoice is settled.

How long does delivery take?

Standard delivery is two to three weeks — your order joins the next consignment out of Egypt. Express is available at extra cost; ask before you order.

Anything not covered here, ask us — we answer every message. Contact us.