Returns and problems

Photograph the item and the packaging and send them to us within a few days of delivery, quoting your order number. We deal with breakages and picking mistakes ourselves.

Food and cosmetics cannot be returned once opened, for the same reason no grocer takes back an opened bag of coffee. If a perishable arrives past its expiry date, that is on us — tell us and we will replace or refund it.

Items bought specifically at your request are not stock, so they are handled case by case. We will always tell you before buying whether a request can be returned.